Privacy policy

Information We Collect

Information You Provide to Us

• Name
• Email address
• Phone number
• Billing and shipping address
• Order and purchase details
• Any information you share with us via email or contact forms

Payment Information

Payments made on our website are processed through secure third-party payment service provider(s). We do not store your full card, UPI or banking details on our own servers; this information is handled directly by our payment processing partner(s) in accordance with their own security and privacy standards.

Automatically Collected Information

When you visit our website, certain information may be collected automatically, such as your IP address, browser type, device information, and browsing behaviour on our site, to help us maintain and improve our website.

Cookies

Our website may use cookies and similar technologies to enhance your browsing experience, remember your preferences, and understand how visitors use our site. You can control or disable cookies through your browser settings; however, this may affect certain features of our website.

Website Analytics

We may use website analytics tools to understand how visitors interact with our site, in order to improve our content, layout and user experience.

Marketing Communications

With your consent, we may send you promotional emails about new collections, offers or updates. You can opt out of marketing communications at any time by using the unsubscribe link in our emails or by writing to us.

How We Use Your Information

We use the information we collect to:

• Process and fulfil your orders
• Communicate with you regarding your orders and enquiries
• Provide customer support
• Process payments securely
• Arrange shipping and delivery
• Improve our website, products and services
• Send marketing communications, where you have consented
• Comply with applicable legal obligations

Sharing of Information with Third-Party Service Providers

We may share your information with trusted third-party service providers who assist us in operating our business, such as payment processors and courier/logistics partners, solely for the purpose of fulfilling your order. We do not sell your personal information to third parties.

Data Retention

We retain your personal information for as long as necessary to fulfil the purposes outlined in this Privacy Policy, or as required by applicable law, after which it is securely deleted or anonymised.

Data Security

We take reasonable technical and organisational measures to protect your personal information from unauthorised access, loss, misuse or alteration. However, no method of transmission or storage over the internet is completely secure, and we cannot guarantee absolute security.

Your Privacy Rights

Subject to applicable law, you may have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate or incomplete information
• Request deletion of your personal information, where applicable
• Withdraw consent for marketing communications at any time
• Raise concerns about how your information is handled

To exercise any of these rights, please write to us at admin@harsaiatelier.com .

Children's Privacy

Our website is intended for use by adults making purchases, including purchases of products for children. We do not knowingly collect personal information directly from children. If you believe a child has provided us with personal information, please contact us so we can take appropriate action.

Third-Party Links and Services

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices or content of such third parties. We encourage you to review their privacy policies separately.

International Data Transfers

As an online business, certain information may be processed or stored by service providers whose servers are located outside India. Where this occurs, we take reasonable steps to ensure your information continues to be protected in line with this Privacy Policy.

Grievance / Privacy Contact

If you have any questions, concerns, or complaints regarding this Privacy Policy or how your personal information is handled, please contact us at:

Email: admin@harsaiatelier.com

We will make reasonable efforts to address your concerns in a timely manner.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal, operational or regulatory reasons. Any changes will be posted on this page with a revised "Last updated" date. We encourage you to review this policy periodically.

Contact Us

For any privacy-related queries, please reach out to us at admin@harsaiatelier.com .