Returns & exchanges

Return & Exchange Eligibility

Returns or exchanges can be requested within 7 days of delivery.

• The product must be unused, unworn, and in its original condition.
• The product should be returned with its original packaging and tags, where applicable.

As our products are personal-use, hygiene-related accessories worn close to the hair and scalp, used or worn products cannot be accepted for a change-of-mind return, in the interest of hygiene and quality for all our customers.

Change-of-Mind Returns

We understand that sometimes a product may not be quite what you expected. Change-of-mind returns are accepted, subject to the eligibility conditions above.

For change-of-mind returns and exchanges:

• The customer is responsible for the return shipping cost.
• You may self-ship the eligible item back to us using any reliable courier of your choice.
• Harsai Atelier does not offer free return shipping for change-of-mind returns.

Wrong, Damaged or Defective Products

If you receive the wrong item, or your product arrives damaged or defective, we sincerely apologise and will make it right.

In such cases:

• Please write to us at admin@harsaiatelier.com within 24 Hours of delivery.
• Include your order number, a clear description of the issue, and photos/video of the product (and packaging, if damaged).
• Once verified, Harsai Atelier will arrange and cover the return shipping cost for these cases.

When a Return May Be Rejected

We may not be able to accept a return if the product is:

• Used, worn, or shows signs of wear.
• Damaged due to mishandling by the customer.
• Altered or modified from its original state.
• Washed or cleaned by the customer.
• Missing original packaging or tags (where applicable).
• Otherwise not in resalable condition.

How to Request a Return or Exchange

1. Email us at admin@harsaiatelier.com with your order number and reason for return/exchange.
2. For wrong/damaged/defective items, attach clear photos (and video, if possible).
3. Once your request is reviewed and approved, we will share the return address and further instructions.
4. Ship the product back to us (for change-of-mind returns) or await pickup arrangements (for wrong/damaged items, where applicable).

Refund Process

Refunds are processed after the returned product is received and inspected by our team.

Once approved, refunds will be issued to your original payment method, wherever possible.

Please allow 3-4 Days for the refund to reflect, depending on your bank or payment provider.

Exchanges

If you'd like a different size, colour or design instead of a refund, let us know at the time of your return request, and we will do our best to accommodate this, subject to stock availability.

Questions?

For any doubts about our returns and exchanges policy, write to us at admin@harsaiatelier.com we're happy to help.