Shipping & delivery

Order Processing

Once your order is placed and payment is confirmed, we begin processing it. Orders are usually processed within 3-4 days before they are handed over for dispatch.

Dispatch time: Orders are typically dispatched within 1–3 business days.

Estimated delivery time: Orders are generally delivered within 3–7 business days after dispatch.

Delivery timelines may vary slightly depending on your location and any circumstances beyond our control (see below).

Shipping Charges

Shipping charges, if applicable, are as follows: ₹79 per order

Orders above ₹1,499 qualify for free standard shipping.

Any applicable shipping charges will be clearly shown at checkout before you complete your order.

Order Tracking

Once your order is dispatched, you will receive tracking details so you can follow your parcel's journey to you.

Delays

While we do our best to dispatch and deliver on time, occasional delays can happen due to courier constraints, weather, regional disruptions, or high-demand periods (such as festive season). We appreciate your patience during such times and will keep you informed where possible.

Incorrect Delivery Address

Please double-check your shipping address at the time of ordering. Harsai Atelier is not responsible for delays or non-delivery caused by an incorrect or incomplete address provided by the customer.

If you notice an error after placing your order, please write to us immediately at admin@harsaiatelier.com so we can try to correct it before dispatch.

Failed Delivery Attempts

If the courier is unable to deliver your parcel after reasonable attempts (for example, due to unavailability at the address or an unreachable contact number), the parcel may be returned to us.

In such cases, please contact us to arrange re-shipment; additional shipping charges may apply.

Undelivered or Returned Parcels

If a parcel is returned to us as undelivered through no fault of ours (incorrect address, refusal of delivery, repeated failed delivery attempts, etc.), we will contact you to arrange re-shipment.

Additional shipping charges may apply for re-shipment in such cases.

Damaged Packages

If your parcel arrives visibly damaged, please do not accept the delivery if possible, or record it clearly (photos/video of the unopened package) at the time of delivery.

Please write to us within [INSERT TIMEFRAME, e.g. 48 hours] of delivery at admin@harsaiatelier.com with photos, and we will assist you promptly.

Please also see our Returns & Exchanges page for our process on damaged or defective items.

Circumstances Outside Our Control

We are not liable for delays or failures in delivery caused by circumstances beyond our reasonable control, including but not limited to natural disasters, strikes, courier disruptions, government restrictions, or other events of force majeure.

Your Responsibility

Please ensure that the delivery address, pin code and contact number provided at checkout are accurate and complete, so that your order reaches you smoothly.

Questions?

For any shipping-related queries, write to us at admin@harsaiatelier.com.