Terms & conditions

Acceptance of Terms

By using this website, you confirm that you have read, understood and agree to be bound by these Terms. If you do not agree, please refrain from using our website.

Website Usage

You agree to use our website only for lawful purposes and in a manner that does not infringe the rights of, or restrict or inhibit the use of, this website by any third party.

Product Information

We make every effort to describe our products accurately, including materials, sizing and features. However, minor variations may occur between batches due to the handcrafted and detail-oriented nature of our products.

Product Images and Colour Variations

We try to display product colours and details as accurately as possible. However, actual colours may vary slightly due to differences in screen settings, lighting during photography, and natural variations in handmade or hand-finished elements. Such variations do not constitute a defect.

Pricing

All prices listed on our website are in Indian Rupees (INR) unless stated otherwise, and are inclusive/exclusive of applicable taxes as indicated at checkout. We reserve the right to change prices at any time without prior notice; however, the price applicable to your order will be the one displayed at the time of purchase.

Product Availability

All products are subject to availability. In the rare event that a product is out of stock after you have placed an order, we will inform you and offer a suitable alternative, exchange, or full refund.

Orders

By placing an order, you are making an offer to purchase the selected product(s). We reserve the right to accept or decline any order at our discretion for instance, in cases of suspected fraud, pricing errors, or stock unavailability.

Order Cancellation

You may request cancellation of an order before it has been dispatched by writing to us at admin@harsaiatelier.com . Once an order has been dispatched, it cannot be cancelled, but our standard Returns & Exchanges policy will apply.

Payments

Payments must be made in full at the time of placing an order through the payment methods available on our website. All payments are processed through secure third-party payment gateways.

Shipping and Delivery

Shipping timelines, charges and related policies are detailed on our Shipping & Delivery page, which forms part of these Terms.

Returns and Exchanges

Our returns and exchanges process is detailed on our Returns & Exchanges page, which forms part of these Terms.

Refunds

Refunds, where applicable, will be processed as described in our Returns & Exchanges policy, generally to the original payment method, after the returned product has been received and inspected.

Promotions and Discounts

Any promotions, discount codes or offers are subject to specific terms communicated at the time of the offer, and may be modified, withdrawn or discontinued at our discretion, without prior notice.

Intellectual Property

All content on this website, including but not limited to the Harsai Atelier name, logo, product designs, images, and text, is the property of Harsai Atelier and is protected by applicable intellectual property laws. You may not reproduce, copy, or use our content without our prior written permission.

Customer Reviews and User-Generated Content

If you submit reviews, comments, images or other content to us (for example, on social media or via email), you grant Harsai Atelier the right to use, display and share such content for promotional purposes, unless you specify otherwise. Please ensure that any content you share is honest, respectful, and does not infringe on the rights of others.

Prohibited Use

You agree not to use our website for any unlawful purpose, to transmit harmful or malicious content, to attempt unauthorised access to our systems, or to engage in any activity that could damage, disable or impair our website.

Third-Party Services and Links

Our website may reference or link to third-party services (such as payment or shipping partners) or external websites. We are not responsible for the content, policies, or practices of such third parties.

Website Availability

We aim to keep our website accessible at all times but do not guarantee uninterrupted or error-free access. We may suspend or restrict access to the website for maintenance, updates, or reasons beyond our control.

Limitation of Liability

To the extent permitted by applicable law, Harsai Atelier shall not be liable for any indirect, incidental or consequential loss arising from your use of our website or products, except where such liability cannot be excluded under law. This does not affect your statutory rights as a consumer.

Governing Law

These Terms shall be governed by and construed in accordance with the laws of India.

Dispute Resolution

In case of any dispute or grievance, we encourage you to first contact us directly at admin@harsaiatelier.com so we can try to resolve the matter amicably.

Changes to These Terms

We may update these Terms from time to time. Any changes will be posted on this page with a revised "Last updated" date. Continued use of our website after changes are posted constitutes your acceptance of the updated Terms.

Contact Information

For any questions regarding these Terms & Conditions, please contact us at:

Email: admin@harsaiatelier.com